FAQs

Where is my order?

As soon as your order is shipped we will offer you access to the online tracking of our courier. There you can find the most up-to-date information available. Please be aware that it might take up to 24 hours from the receipt of your shipping details email before the online tracking is visible. To view the online tracking, please see the following options:

1. After your order has been shipped you will receive an email which contains the link to the online tracking of our courier.

2. If you are a registered customer you can also go to your Order History under My Account. Go to the order details of the order that you want to track and click on the tracking number in the “Order Number” column. This takes you to the courier’s website.

How long does it take to receive my order?

Orders with standard ground delivery will have a transit time of 3-7 business days. Please allow 3-7 business days for processing.

Orders with expedited shipping delivery, placed by 1:00pm EST, will have a transit time of 3 business days. Please allow 1 business day for processing.

Do you ship internationally?

Heydude.com is now shipping to Australia and Canada.

Can I change or cancel my order?

After the order has been placed, it will be processed as quickly and carefully as possible and unfortunately cannot be modified or cancelled anymore. If you chose the wrong model or size, you can return it as soon as you receive it. Please refer to our return policy. If you would like to order additional items, please place a new order in our webshop.

What if I was shipped the wrong merchandise?

If you received a different item than what was ordered: Please contact customerservice@heydude.com. Please be prepared to send photos of the items.

How do I get free shipping?

If your order value is greater than $50, you automatically get Free Shipping.

Returns and Exchanges

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Returns and Exchanges Policy

RETURNS/EXCHANGES ARE FREE AND SIMPLE.

Item(s) are available for return once they have shipped for online purchases. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise with original tags within 30 days to the original form of payment. Items that are beyond 30 days from that date will no longer be eligible for return.

Items marked “Custom Items”, “Clearance”, or “Final Sale” are not eligible for return or exchange. “Custom Items” and items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustment. “Custom Items” shall mean and include without limitation footwear with patches adhered or affixed to the footwear, footwear with replacement laces and insoles, and used patches.

Products created for collaborations or special events cannot be returned or exchanged unless they’re defective or flawed.

At this time online purchases currently cannot be returned or exchanged in store.

Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

As of August 15, we will no longer issue instant credit. We will continue to accept returns and exchanges, but refund will be issued upon receiving your return at our warehouse.

If there is a quality issue with your item, click here for our warranty policy.

We reserve the right to refuse returns, replacement shipments, refunds, and exchanges to prevent fraud, suspected fraud, or abuse.

RETURNING ONLINE ORDERS

Want to return an online item? Have your heydude.com order number and billing zip code ready and follow our simple step-by-step instructions.

Initiate your return
Enter your order number and zip code
If the order qualifies, you can choose whether you want to return or exchange
Select the item(s) you’re returning
Choose one of the return reasons provided
Then, Select ‘return items’ in the far right corner
You should received your prepaid return label through the portal or via email

Have an international return?

General

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Do your shoes run true to size?

Some of the HEYDUDE Shoes styles may run smaller or larger than others in our collections. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.
Size Guide.Do your shoes come in half sizes?

Currently all HEYDUDE shoes are only offered in full sizes. It is recommended to read the suggested sizing tips on each product page. Please click on the link below to view the Conversion Chart.

How much do the shoes weigh?

HEYDUDE shoes weight start at only 5oz (150 grams), so about the same as a couple of pairs of socks!

Are there any restrictions on item(s) purchased during holiday or special promotions?

All promotions are subject to terms and conditions and restrictions may apply.

How do I unsubscribe from text messages?

By enrolling in text messages, you agreed to receive recurring automated promotional and personalized marketing text messages from HEYDUDE at the cell number used when signing up. Consent is not a condition of any purchase. At any time, you can reply to any text with HELP for help or STOP to cancel. Message frequency varies. Message and data rates may apply. For more information please visit Term & Conditions and Privacy Policy.

What packaging is used for HEYDUDE shoes?

Here at HEYDUDE Shoes, we love our environment and believe in doing our part, a large percentage of our packaging is made from cornstarch. Our 100% Cornstarch Polybags are biodegradable and will disintegrate over time. Currently, we are in the process of transitioning into having all our shoes packaged in these Eco-friendly poly bags, which is why some of our shoes do not come in boxes.

Are your shoes made from vegan materials?

Currently, none of our shoes contain vegan materials.

Warranty Policy and FAQs

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HEYDUDE SHOES WARRANTY POLICY

LIMITED 60 DAY WARRANTY ON HEYDUDE PRODUCTS

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

WE WARRANT THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP.

WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

YOUR WARRANTY IS UNDER THE SOLE DISCRETION OF HEYDUDE SHOES AND FAILURE TO FOLLOW THE REQUIRED PROCEDURES MAY VOID YOUR WARRANTY CLAIM.

OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPLACEMENT OR REFUND AT OUR SOLE DISCRETION AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

LIMITATION OF LIABILITY

BY PURCHASING YOU AGREE THAT THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

HEYDUDE shoes is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products. Washing shoes will also result in a void of warranty.

These policies are subject to change without notice.

Gift Cards

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Gift Card Terms and Conditions

Updated: August 31, 2023

IMPORTANT – PLEASE READ, print and retain a copy of these card terms/conditions for your records.
The following describes the terms and conditions that apply to HEYDUDE Gift Cards and eGift Cards. By purchasing or using your HEYDUDE Gift Card or eGift Card, you agree to all of the terms and conditions contained herein, along with the HEYDUDE Privacy Policy (collectively, “Terms”), including the mandatory arbitration agreement and class action waiver set forth below.

GENERAL TERMS. The HEYDUDE Gift Card or eGift Card is issued to you by Hey Dude Inc. For physical HEYDUDE Gift Cards, it allows you to load a dollar value onto your HEYDUDE Gift Card for purchases of retail merchandise at HEYDUDE-owned stores in the U.S.. (“Participating Locations”) For eGift Cards, it allows you to load a dollar value onto your HEYDUDE eGift Card for purchases of retail merchandise online at www.heydude.com.

For a list of Participating Locations and addresses, go to www.heydude.com/pages/stores
.
The dollar value that you load onto your HEYDUDE Gift Card can be redeemed only for retail merchandise at Participating Locations. The dollar value that you load onto your HEYDUDE eGift Card can be redeemed only for retail merchandise online at www.heydude.com. Your HEYDUDE Gift Card or eGift Card is not a credit card or credit line and no deposit account is associated with a HEYDUDE Gift Card. Unless otherwise required by law or permitted by these terms and conditions, any amount on your HEYDUDE Gift Card or eGift Card is non-refundable and may not be redeemed for cash. No interest, dividends, or any other earnings on funds loaded to a HEYDUDE Gift Card or eGift Card will accrue or be paid or credited to you by Hey Dude Inc.

HEYDUDE Gift Cards and eGift Cards cannot be combined with any special or free offers, cannot be used to purchase other Gift Cards or eGift Cards, and cannot be returned, resold, or transferred for value.

These Terms are the complete and exclusive statement of agreement between you and .Hey Dude Inc., and supersedes any and all prior information, proposals and all agreements regarding HEYDUDE Gift Cards or eGift Cards. In the event that any provision of these Terms are determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these Terms.

We reserve the right not to accept any HEYDUDE Gift Card or eGift Card, or otherwise limit use of a HEYDUDE Gift Card or eGift Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.

LOADING VALUE ON YOUR CARD. You can load a dollar value on the HEYDUDE Gift Card by using a credit card, debit card or cash by visiting any Participating Locations. You can load a dollar value on the HEYDUDE eGift Card by using a credit or debit card to purchase a HEYDUDE eGift Card on www.heydude.com. You may load between $10 and $500 onto your HEYDUDE Gift Card in increments of in $10, $25, $50 and $100. You may load $50, $75, $100, $150 or $200 onto your HEYDUDE eGift Card by selecting the desired amount on the product page. .Hey Dude Inc. may change the maximum and minimum amounts at any time in its sole discretion.

You can check the balance by calling customer service at 1-866-306-3179. You will need to have your HEYDUDE Gift Card or your HEYDUDE Gift Card number in order to check your balance.

BILLING ERRORS/CORRECTIONS. We reserve the right to correct the balance of your HEYDUDE Gift Card or eGift Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your HEYDUDE Gift Card, please call our customer service department at 1-866-306-3179. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. We shall have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.

LIABILITY. Because your HEYDUDE Gift Card or eGift Card is used like cash for purchases from Hey Dude Inc., you are responsible for all transactions associated with your HEYDUDE Gift Card or eGift Card, including unauthorized transactions. If your card is damaged, lost or stolen, it cannot be replaced. The risk of loss and title for HEYDUDE Gift Cards and eGift Cards pass to the purchaser upon purchase of the HEYDUDE Gift Card or eGift Card.

COMPLIANCE WITH LAWS. By purchasing HEYDUDE Gift Cards or eGift Cards, you are certifying and representing that your use of HEYDUDE Gift Cards or eGift Cards will comply with these Terms and all applicable laws, rules and regulations, and that the HEYDUDE Gift Cards or eGift Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or HEYDUDE. In addition, you agree to defend and indemnify HEYDUDE and its affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of HEYDUDE Gift Cards or eGift Cards, or violation of any of these Terms.

PRIVACY. We do not collect personal information about you. If you request notice of promotions by email and provide an email address we keep it on file so we can send promotional messages to the email address provided but we do not maintain other personal or identifying information in connection with the email address provided. For our privacy policy, go to https://www.heydude.com/pages/privacy-policy.

APPLICABLE LAW; CHANGES TO TERMS AND CONDITIONS. We may amend the terms and conditions at any time, except any revisions to the mandatory arbitration provision will not apply to existing claims, arbitration of which will be governed by the arbitration terms applicable at the time the claims accrued. The most current version of these Terms will be available on this site and will supersede all previous versions of these Terms. The Terms shall be subject to, governed by and construed under the laws of the State of Colorado in the United States of America, without regard to conflict of law principles.

MISUSE OF GIFT CARDS. Gift Cards and eGift Cards may be provided as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via Web sites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) without HEYDUDE’s prior written approval.

Use of HEYDUDE’s name, logo, trade dress (including any image/likeness of HEYDUDE Gift Cards or eGift Cards) or trademarks in connection with the purchase or use of HEYDUDE Gift Cards or eGift Cards is strictly prohibited. Furthermore, the use of HEYDUDE Gift Cards or eGift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, HEYDUDE is prohibited.

We may prohibit your purchase or use of HEYDUDE Gift Cards or eGift Cards in the event of fraud or any other use inconsistent with these Terms. If we terminate without cause, we will refund or issue store credits equal to the balance of your HEYDUDE Gift Card or eGift Card less any amounts that you may owe us.

DISPUTE RESOLUTION. At our request or your request, any dispute between us will be decided by arbitration under the applicable rules of either JAMS or the American Arbitration Association. Arbitration involves the review and resolution of the dispute by a neutral party. If either you or we choose arbitration, neither you nor we will have the right to litigate that claim in court or to have a jury trial on that claim. In addition, you will not have the right to participate as a representative or member of any class of claimants pertaining to any dispute subject to arbitration. The arbitrator’s decision will generally be final and binding.

There shall be no authority for any disputes to be arbitrated on a class action basis. Arbitration can only decide our or your dispute and may not consolidate or join claims of other persons who may have similar claims. Any arbitration hearing that you attend will take place in the federal judicial district where you reside. This arbitration provision shall survive termination of the terms and conditions or any transfer of a HEYDUDE Gift Card or eGift Card. For more detail regarding arbitration pursuant to these terms and conditions, go to www.heydude.com/pages/arbitration.

DISCLAIMER AND LIABILITY LIMITS. HEY DUDE INC. AND ITS AFFILIATES MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE HEYDUDE GIFT CARD OR eGIFT CARD, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE. HEY DUDE INC. DOES NOT REPRESENT OR WARRANT THAT YOUR HEYDUDE GIFT CARD or eGIFT CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED.

IN THE EVENT THAT HEY DUDE INC. OR ITS AFFILIATES ARE FOUND LIABLE TO YOU FOR ANY REASON, YOU SHALL ONLY BE ENTITLED TO RECOVER ACTUAL AND DIRECT DAMAGES AND SUCH DAMAGES SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR HEYDUDE GIFT CARD OR eGIFT CARD. HEY DUDE INC. AND ITS AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF PROFIT, REVENUE OR USE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH THESE TERMS AND CONDITIONS, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HEY DUDE INC. OR ITS AFFILIATES HAVE ANY LIABILITY FOR UNAUTHORIZED ACCESS TO, OR ALTERATION, THEFT OR DESTRUCTION OF A HEYDUDE GIFT CARD OR eGIFT CARD THROUGH ACCIDENT, MISUSE, OR FRAUDULENT MEANS OR DEVICES BY YOU OR ANY THIRD PARTY, OR AS A RESULT OF ANY DELAY OR MISTAKE RESULTING FROM ANY CIRCUMSTANCES BEYOND OUR CONTROL. The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have rights in addition to those contained in these terms and conditions. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

ASSIGNMENT. We may assign all or part of our agreement without such assignment being considered a change to the terms and conditions, and without notice to you. We are then released from all liability. The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the terms and conditions.

Promotional Terms and Conditions

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Promotional Terms and Conditions

ID.Me Discounts: ID.Me offer codes are applicable for full-price styles only excluding collab styles. Codes cannot be combined with any other discounts or offers, including sale styles. Additional exclusions may apply.

Student Beans Discounts: Student Beans offer codes are applicable to all items excluding collab styles. Codes cannot be combined with any other discounts or offers, including sale styles. Additional exclusions may apply.

Retail Offer: Exclusions apply. Cannot be combined with other discounts. Must scan code at checkout. Not valid on previous purchases. No rainchecks.

Welcome Offer: Email and SMS codes are applicable for full-price styles only. Code cannot be combined with any other discounts or offers, including sale styles. Additional exclusions may apply.

Refer A Friend: Refer a Friend offer codes are applicable for full-price styles only excluding collab styles. Codes cannot be combined with any other discounts or offers, including sale styles. Additional exclusions may apply.

Barstool Podcast: Offer is valid only in the continental US on heydude.com. Cannot be combined with gift cards or other discounts and offers. One time use only. Applies to no more than 15 items. Must enter code at checkout. Not valid on previous purchases. No rainchecks. Sales tax, shipping and handling are not included in total discounted purchase calculation. If you return a portion of your purchase all or a portion of the discount may be lost. HEYDUDE employees are not eligible.

Free Shipping: Valid on all orders with a pre-tax subtotal of $50 or more; other discounts applied to your order could change your subtotal. Exclusions apply.

HEYDUDE Affiliate Program

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Affiliate Program

HEYDUDE firmly believes that our success is tied to the success of our affiliate partners. Because of this belief, we treat our affiliate partners with as much care as we treat our customers. Join the HEYDUDE affiliate program today and start earning commissions by telling your audience about our mission to make the world feel supported and happy with the cushiest, comfiest, airiest, featheriest, and lightest shoes on Earth.

Highlights of our program include:

Earn a competitive commission rate of up to 10%
14-day cookie—You get credit for orders within 14 days of the original click placed by the customer
Exclusive newsletters with special content, opportunities, and product launches that you can adapt for your own marketing efforts
Award-winning Affiliate management team from Gen3 Marketing, dedicated to your success

How do I apply?

Arbitration

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Arbitration Provision

Effective Date of this version: August 31, 2023
You and we agree that either party at the party’s sole election, can require that any Claim (as defined below) be resolved by binding arbitration.
IF YOU OR WE ELECT ARBTIRATION OF A CLAIM, NEITHER YOU NOR WE WILL HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR BEFORE A JUDGE OR JURY OR TO PARTICIPATE IN A CLASS ACTION OR ANY OTHER COLLECTIVE OR REPRESENTATIVE PROCEEDING. EXCEPT AS SET FORTH BELOW, THE ARBITRATOR’S DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT EITHER PARTY WOULD HAVE IF IT WENT TO COURT, INCLUDING THE RIGHT TO CONDUCT DISCOVERY OR TO APPEAL, MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION. THE FEES ASSOCIATED WITH ARBITRATION MAY BE HIGHER THAN THE FEES ASSOCIATED WITH COURT PROCEEDINGS.
Special Definitions for this Arbitration Provision. For the purpose of this arbitration provision (“Arbitration Provision”), the following definitions shall apply:
“Claim” means any claim, controversy or dispute of any kind or nature between you and us.
Arbitration Administrators. One of the following arbitration administrators (“Administrator” or, collectively, “Administrators”) will administer the arbitration:
JAMS 18881 Von Karman Ave., Suite 350 Irvine, CA 92612 www.jamsadr.com
American Arbitration Association 120 Broadway, Floor 21 New York, NY 10271 www.adr.org
You may contact either of the Administrators to obtain information about arbitration, arbitration rules and procedures, fee schedules and claim forms.
Election and Initiation of Arbitration. You or we may elect arbitration under this Arbitration Provision with respect to any Claim, even if the Claim is part of a lawsuit brought in court. You or we may make a motion or request in court to compel arbitration of any Claim brought as part of any lawsuit. We will not elect or initiate arbitration of any Claim brought in a small claims court (or the equivalent), so long as the Claim remains in that court, is made solely on behalf of an individual and is not made as part of a class action, private attorney general action or other representative or collective action. You and we must follow the rules of the Administrators to initiate arbitration. If you initiate arbitration, you may choose one of the Administrators, and you must mail us any notice required by the Administrator to “Hey Dude Inc. Legal Dept., 13601 Via Varra, Broomfield, CO 80020, USA”. If we initiate arbitration, we will choose one of the Administrators, and will notify you in a manner likely to give you actual notice. If we have initiated arbitration, we will change the Administrator at your request if you notify us in writing at the above address within fifteen days of the date of any notice we send you of our initiation of arbitration.
Procedures and Law Applicable in Arbitration. This Arbitration Provision is made pursuant to a transaction involving interstate commerce and shall be governed by and enforceable under the Federal Arbitration Act (the “FAA”). Questions about whether any Claim is subject to arbitration shall be resolved by interpreting this Arbitration Provision in the broadest way it may be enforced, consistent with the FAA and the terms of this Arbitration Provision. The arbitrator will apply substantive law consistent with the FAA and applicable statutes of limitations, but the validity and enforcement of any class action waiver is a question for a court of competent jurisdiction, not an arbitrator, to decide. The arbitrator may award any damages or other relief permitted by applicable substantive law (but will not have power to review the enforceability or severability of the paragraph “No Consolidation or Joinder of Parties,” below), but the award shall determine the rights and obligations of only the named parties and only with respect to the Claims in arbitration. The rules and procedures of the Administrator, which you may obtain from the Administrator, shall govern the arbitration unless they conflict with this Arbitration Provision, in which case this Arbitration Provision will apply. The arbitrator will not be bound by, and this Arbitration Provision shall not be subject to, the federal, state or local rules of procedure and evidence that would apply in any court, or to state or local laws that relate to arbitration proceedings. You or we may have a hearing in arbitration. Any arbitration hearing that you attend in person will take place at a location in the federal judicial district most convenient for you. You or we may be represented by counsel. If you or we request, the arbitrator will honor claims of privilege recognized under applicable law and will use best efforts to protect confidential information (including through the use of protective orders). The arbitrator will make any award in writing and, at the timely request of either party, will provide a written statement of reasons for the award.
Costs. The party initiating arbitration will pay the initial filing fee. You may seek a waiver of the initial filing fee or any of the Administrator’s other fees (collectively, “Administrator’s Fees”) under any applicable rules of the Administrator. If you seek, but do not qualify for, a waiver, we will consider any written request by you for us to pay or reimburse you for all or part of the Administrator’s Fees if the arbitrator determines there is good reason for us to do so. We will pay any fees and costs we are required to pay by law. Otherwise, and except as provided in this Agreement, you and we will bear all of our respective fees and costs (including the Administrator’s Fees and the fees and costs relating to attorneys, experts and witnesses), regardless of who prevails. Allocation of fees and costs relating to appeals in arbitration will be handled in the same manner.
No Consolidation or Joinder of Parties. The arbitration of any Claim must proceed on an individual basis, even if the Claim has been asserted in a court as a class action, private attorney general action or other representative or collective action. Unless all parties consent, neither you nor we may join, consolidate or otherwise bring Claims related to two or more accounts, individuals or accountholders in the same arbitration. Also, unless all parties consent, neither you nor we may pursue a class action, private attorney general action or other representative or collective action in arbitration, nor may you or we pursue such actions in Court if any party has elected arbitration. You will not have the right to act as a class representative or participate as a member of a class of claimants with respect to any Claim as to which arbitration has been elected.
Judgment, Enforcement, Finality and Appeal. The arbitrator’s decision will be final and binding after fifteen days unless you or we seek an appeal of the award by making a written request to the Administrator. The appeal panel, which will consist of three arbitrators, will consider all factual and legal issues anew, will conduct the appeal in the same manner as the initial arbitration and will make decisions based on the vote of the majority. The panel’s decision will be final and binding. Any final decision of the arbitrator or of the appeal panel is subject to judicial review only as set forth under the FAA. An award in arbitration will be enforceable under the FAA by any court having jurisdiction.
Miscellaneous, Waiver, Severability, Survival. If you or we do not elect arbitration or otherwise enforce this Arbitration Provision in connection with any particular Claim, you or we will not waive any rights to require arbitration in connection with that or any other Claim. This Arbitration Provision shall survive: (i) suspension, termination, revocation of a HEYDUDE Gift Card or eGift Card, or changes of the terms and conditions; (ii) the bankruptcy or insolvency of any party; and (iii) any transfer of a HEYDUDE Gift Card or eGift Card you purchased to any other person or entity. If any portion of this Arbitration Provision is deemed invalid unenforceable, the remaining portions of this Arbitration Provision shall nevertheless remain valid and in force. In the event of a conflict or inconsistency between this Arbitration Provision and the other provisions of the terms and conditions, this Arbitration Provision shall govern. A photocopy or other image of the terms and conditions may be used in place of the originals for all purposes including litigation.

California Transparency in Supply Chains Act Disclosure

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California Transparency in Supply Chains Act Disclosure

The California Transparency in Supply Chains Act requires certain businesses to provide disclosures concerning their efforts to eradicate human trafficking and slavery from their direct supply chains. The disclosure is intended to provide consumers the ability to make more informed choices about the products and services they buy and companies they support. This is the Hey Dude Inc. (“HEYDUDE”) California Transparency in Supply Chains Act Disclosure ( ”Disclosure”).

HEYDUDE products are manufactured at contracted factories around the world. We strive to ensure all of our products are sourced, produced, and delivered to our customers in a manner that upholds international labor and human rights standards.

As such, HEYDUDE is committed to the global fight against forced, indentured, involuntary, trafficked, slave, compulsory, and child labor (collectively referred to here as “Coerced Labor”), and has implemented various measures to help ensure our product supply chain is free from such unlawful and unethical practices.

This Disclosure sets out the steps HEYDUDE takes, or has others take, to ensure that Coerced Labor does not taint our supply chain and serves as a reinforcement of our long-standing policy of conducting business with vendors who share our same values and high ethical standards.

VERIFICATION
HEYDUDE engages in a series of verification activities to identify, assess and manage the risk of Coerced Labor in our global supply chain. Specifically, we evaluate potential contracted factories against our rigorous standards and require them to agree to HEYDUDE’s terms of engagement prior to entering our supply chain. By agreeing to our terms of engagement, contracted factories are also bound by HEYDUDE’s Factory and Supplier Code of Conduct (the “Code of Conduct”). The Code of Conduct was created in line with the Fair Labor Association’s code of conduct and compliance benchmarks; it must be posted in a prominent location inside the factories in the local language(s) of the workers.

The Code of Conduct provides clear guidance on our expectations and addresses topics such as child labor, forced labor, work hours, wages, safety and health, non-discrimination and harassment. HEYDUDE intends to work with factories who understand that meeting the minimum standards contained in the Code of Conduct is a critical baseline from which manufacturing leadership, continuous improvement, and self-governance must evolve. Factories are expected to monitor their subcontractors and material suppliers and the work environment to ensure compliance with these laws and policies and obtain verification of compliance.

All of HEYDUDE’s factories and Tier 2 suppliers are also required to sign a Statement of Compliance, verifying that their operations are in compliance with all local laws and customs regarding hiring practices, wages and working conditions as well as the Code of Conduct. HEYDUDE uses the factory and supplier certifications as well as audits to verify and reduce the risk of Coerced Labor in its product supply chain.

HEYDUDE also takes steps to assess potential risks related to labor brokers and third-party recruiters in our supply chain. While the use of labor brokers and third-party recruiters in our supply chain is minimal, in each case HEYDUDE’s and our factories endeavor to require the labor broker or third-party recruiter to agree in writing to comply with all applicable laws and regulations covering their employees.

AUDITS
The issue of where Coerced Labor risks may lie in our supply chain, and how HEYDUDE assesses and manages those risks, are addressed through our audit processes. We will not knowingly work with factories or suppliers that use Coerced Labor, and utilize an internal monitoring team and accredited third-party auditors to conduct both scheduled and unannounced social compliance audits at our factories and our larger Tier 2 suppliers to evaluate and address risks pertaining to Coerced Labor in accordance with Worldwide Responsible Accredited Production (WRAP) principles.

Internal audits are performed twice per year and external audits are performed at least once per year at our contracted factories and larger 2 suppliers. We inspect for evidence of health and safety concerns, wage and social compliance, forced labor, child labor issues, harassment-free workplace policies, and environmental issues. Members of HEYDUDE’s supply chain monitoring team review the audits and assign the audited factory a color rating based on the severity of the findings from the audit. The audit rating is one tool used to determine whether the factory and/or its suppliers can remain active and produce for HEYDUDE.

The presence of Coerced Labor would mean the immediate failure of the audit and the right for HEYDUDE to require corrective action or terminate the contract with the factory or its supplier.

Beyond auditing, HEYDUDE engages in numerous activities with our factories to prevent Coerced Labor in our supply chain. This includes continuous improvement programs and capacity-building initiatives.

CERTIFICATION
HEYDUDE requires all of its contracted factories to sign a manufacturing agreement, which includes a statement that the factory conduct business in compliance with all applicable laws, rules and regulations and the Code of Conduct. Similarly, when the factory sub-contracts materials and/or labor, the Tier 2 suppliers are required to abide by these same compliance standards. Each factory and supplier certifies compliance with these terms and conditions prior to becoming an approved factory by signing a Statement of Compliance.

If HEYDUDE discovers that one of our contracted factories or its suppliers has violated any applicable laws, rules and regulations or the Code of Conduct, we may choose to cancel any outstanding orders, terminate the business relationship, and/or pursue legal action.

INTERNAL ACCOUNTABILITY
HEYDUDE maintains and enforces internal accountability standards for our employees which are set forth in our internal Worldwide Code of Ethics (“Code of Ethics”). The Code of Ethics outlines our broad commitment to “comply with all applicable laws, rules and regulations wherever we are located or do business, including applicable trade, tax, labor, employment, and consumer protection laws and regulations. This is the most fundamental policy underlying HEYDUDE’ commitment to ethical business behavior.”

We encourage any employee to seek guidance if they have questions or concerns. The Code of Ethics also requires that individuals report to their immediate supervisor or a member of HEYDUDE’s management team any violations of the Code of Ethics, the law, or other HEYDUDE policy. We will investigate all complaints promptly and thoroughly and expect all individuals to fully and candidly cooperate with such investigation. Non-compliance can result in corrective action, up to and including termination of employments. We may also exercise our right to notify the appropriate authorities of potential violations of applicable laws, rules or regulations.

Additionally, HEYDUDE has a whistleblower hotline (called the “Ethics Line”) for our employees and third parties with whom we partner to use if they find themselves in a situation which may lead to a violation of HEYDUDE policies or applicable laws or regulations. Our Ethics Line allows all who report to remain anonymous. We are committed to investigating and promptly responding to concerns, and we enforce a strict anti-retaliation policy for good faith reporting.

TRAINING
HEYDUDE employees complete online and facilitator-led training on our Code of Ethics as well as other compliance-related topics and sign an acknowledgment and agreement to abide by its principles. Employees are required to complete the training during their first 30 days of employment, and on a yearly basis thereafter. For our employees whose job functions involve overseeing production and/or the auditing of factories, HEYDUDE additionally provides internal and external training to ensure these individuals are knowledgeable and aware of the risks and most current issues and concerns regarding Coerced Labor.

We also regularly monitor reports and follow the developments of leadership in the industry such as the Footwear Distributors and Retailers of America and the American Apparel and Footwear Association.